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Top Secrets Clothing

Terms & Conditions

 

About Us

This web site is owned and operated by TOP SECRETS CLOTHING LTD who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

TOP SECRETS CLOTHING LTD

OFFICE 110, GREAT NORTHERN HOUSE, 275 DEANSGATE, MANCHESTER M3 4EL United Kingdom

Phone: FAX : +44 (0)161 883 0036

Fax: FAX : +44 (0)161 883 0049

Email: sales@topsecretsclothing.com

Making A Purchase: 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major Debit & Credit Cards except Amex. We do not charge for any t-shirt until it is ready to ship. If you do not wish to pay online, you can pay via Cheque, Bank Transfer or Cash into our Bank account. (Contact our sales department for our bank account information)

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake if the order has not already been processed.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular t-shirt for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling We have introduced cheap and clear delivery charges, so you order with confidence. We charge a 1-off charge of just £3.50 + VAT for all UK Mainland orders under £300 + VAT. For UK Mainland orders above £300 + VAT, transport is Free of Charge.

We can quote individually for all other destinations.

Delivery Schedule:

We aim to deliver your order right away. We will normally send your order to you within 2 business days* International orders are generally received in under 5 business days*, 

You must inform us within one working day if the goods are lost or damaged in transit so that we can make a claim against the delivery company and correct the problem. Any opened/damaged boxes MUST be signed for as such with the courier.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

You agree that you will be present to accept receipt of the delivery and that we are not responsible for any redeliveries between yourself and the courier company. You also accept that if you have not received your order within 2 business days from the date your order was dispatched, the onus is on you to contact us for tracking details of your Delivery.

*Subject to stock availability, cleared payment, fraud security checks and your order being placed before 1pm on a business day.

Back Orders:

We do NOT back order out of stock items. If your item is out of stock, we will contact you via email to let you know and request a replacement size or colour of the same style.

Credit Card Security:

We do not download any Card Details. Card Details are processed by and Approved by PAYPAL. Card Details are entered on a secure page, If you have any doubt about the security of our website, please do contact us.

Guarantee: For Trade or Bulk order customers. Please order a Sample before placing a Bulk Order to ensure the garments meet your requirements.

OUR LIABILITY

If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

1. make good any shortage or non-delivery or incorrect delivery; or

2. replace or repair any Products that are damaged or defective; or

3. refund to you the amount paid by you for the Products in question.

4. We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.

5. Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.

6. Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fault or any other liability which We are not permitted to exclude or limit as a matter of law.

7s. Nothing in this contract shall exclude or limit your statutory rights. 

Technical changes are possible, as products are being continuously improved. All weight indications on this website are for coloured fabric and are subject to standard tolerances. The colour displayed on screen is a guide only and may not perfectly reflect the true colour of the fabric.

Privacy Policy:

TOP SECRETS CLOTHING do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy:

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note. For hygiene reasons, some products are non-returnable. This is indicated in the product description.

Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.

Reaching Us: If you need to reach us, please email us using the link on the store page, alternatively, you can fax us on FAX : +44 (0)161 883 0049 or write to us at: Top Secrets Clothing, OFFICE 110, 275 DEANSGATE, MANCHESTER M3 4EL United Kingdom.